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Call Number   HE9780 Kos
Title   Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann.
Availability   All items

  		TP LibraryLibrary Info
Author   LinkKossmann, Mario.
Publisher   Aldershot, Hampshire ; Burlington, VT : Ashgate, c2006.
Description   xvi, 192 p. : ill. ; 24 cm.
Notes   Includes bibliographical references (p. [187]-188) and index.
Subject Heading   LinkAeronautics, Commercial -- Management.
  LinkAirlines -- Customer services -- Quality control.
  LinkAircraft industry -- Customer services -- Quality control.
  LinkAirports -- Management -- Quality control.
  LinkAirplanes -- Design and construction -- Quality control.
ISBN   0754647250
  9780754647256
Record ID   000212856
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